Terms of Service

T.1About OSHiN and these terms

1. OSHiN is a production shop based in Decatur, Georgia, USA. In these terms, "OSHiN", "we", "us" and "our" mean OSHiN, together with the people who work with us. "You" means the person placing an order and, if they order for an organisation, that organisation too.

2. These terms apply whenever you ask for a quote, upload a file for a price, place an order, buy from our store, start a project, open an account, or join Print Club, whether online, by phone, by message or in person.

3. Some services have extra terms that form part of this agreement: the Print Club Terms, the File and Artwork Licence, the Accounts, Credit and Net Terms, and the Government and Organisation Buyers Addendum. Our Privacy Policy explains how we handle personal information.

4. You must be at least 18 to place an order. A parent or guardian can order for a younger person.

T.2How an order becomes an agreement

1. Every order is confirmed in writing, in one of these ways: our online checkout (including Print Club); an OSHiN order screen that we send you by text or email; for stock items bought and paid for in person, your receipt; or, for library files, Gumroad's checkout.

2. An order is agreed when you tap an Agree button at our checkout (such as Agree and pay), when you sign the order screen, or when you pay at our counter for stock items. Paying a balance or approving a proof for that order confirms it again.

3. Your checkout or order screen, these terms, and the extra terms in T.1.3 are the whole agreement for that order. They replace anything said or written before, including estimates, messages, calls and conversations.

4. Our team is glad to advise you, but only what is written on your order screen, quote or checkout is part of the agreement. No one at OSHiN can add a promise, change a price, waive a fee or change these terms by phone, text, email, social media or in person. A change to your order counts only when it appears on an updated order screen or checkout that you accept, or in a written agreement signed by ISA ABDUR-RABBANI OSHIN. Our messages about your order, such as an expected ready date, are updates. They do not change the agreement.

5. Orders by phone, message or in person. We take your details and send you an order screen. Nothing is ordered and no work starts until you sign it and the payment due is received, unless we have approved a net account or accepted a purchase order in writing. We will never ask for your card number by phone, text, email or social media.

6. If you order for an organisation, you confirm that you are authorised to do so.

7. If documents conflict, this order applies: (1) a separate written contract signed by both of us; (2) the checkout or order screen for that order; (3) the Government and Organisation Buyers Addendum, where it applies; (4) the extra terms for that service; (5) these terms. Terms printed on your purchase order, form or email do not apply unless we accept them in writing, except as the Addendum says. A date on a checkout, order screen, status page or message is an estimated ready date unless it is labelled as a confirmed rush date.

8. We may decline any request or order before we accept it.

9. When you accept an order, you confirm that you are not relying on any statement, estimate or promise that is not written on your order screen, quote or checkout.

T.3Quotes and estimates

1. A quote is a fixed price for the work described on it. It is valid for 7 days unless it shows another date, and it becomes binding when you sign the order screen or pay.

2. An estimate is a guide we give before we have your final files, quantities or details, such as a figure given by phone or message, or a "from" price. An estimate is not an offer and can change.

3. Instant prices on our website are firm prices for the file and options you chose, once you pay (T.6), except for the pricing errors in T.4.4.

4. Quotes and estimates depend on the information you give us. If the job turns out different (other quantities, materials, sizes or dates, or artwork that needs rebuilding), we re-quote before going further. Nothing extra is charged without your approval.

5. After a quote expires, or if material or supplier costs change before you accept it, we may re-quote.

6. If an accepted order waits on you (files, approvals, answers or payment) for more than 30 days, we may update the price of blanks and materials whose cost has gone up. We tell you before we continue, and you may cancel the items not yet started instead.

T.4Prices

1. The price you pay is the price on your checkout or order screen when you accept it, including the options, rush and delivery shown there.

2. Any sales tax we charge is shown on your checkout or order screen before you pay. If you are exempt or buying for resale, send us your certificate before you pay.

3. Prices on our website and in our store can change at any time. A change never affects an order you have already accepted.

4. Pricing errors. If the price on your checkout or order screen is clearly wrong because of a technical, data or typing error, we may correct it at any time before your order is collected, delivered or shipped. We tell you the correct price and you choose: pay the difference, or cancel for a full refund of what you paid. If you cancel after we have started, you owe nothing for the work already done. If an error made you pay too much, we refund the difference. This covers genuine errors only, never a price we simply decide to change.

5. Discounts, deals, member price and credits apply only as shown on your checkout or order screen. They cannot be added after you pay or exchanged for cash. Unless the checkout shows otherwise, discounts do not combine, and no discount takes an item below our minimum price for it.

T.5Payment and deposits

1. Payment is due before we start work, unless your order screen shows a deposit, or we have approved a net account or accepted a purchase order in writing.

2. When your order screen shows a deposit, work starts once the deposit is received. The balance is due when your order is ready, before it is collected, delivered or shipped.

3. Deposits. A deposit holds your place in our schedule and is part payment for your order. If you cancel before production starts, T.20.1 applies. Once production starts, T.19 and T.20.4 apply, and your deposit counts toward what you owe.

4. You can pay by card, digital wallet or bank payment on our secure payment pages (processed by Stripe), or by the other methods listed on your order screen. A payment counts when it clears. Bank payments can take several business days to clear, and work may wait until they do. Refunds go back to the way you paid. A payment in digital currency is refunded as the same amount of that currency we received, less network fees.

5. We hold finished work, and any goods you supplied for the order, until the order is paid in full. The goods we make become yours when we receive full payment.

6. If a payment fails, is reversed or is disputed, we may pause that order until it is resolved, and require payment before we start any other order on your account. We do not hold back finished work you have already paid for in full.

7. Net accounts follow the Accounts, Credit and Net Terms.

T.6Instant online orders (drop and pay)

This section covers orders priced instantly on our website from a file you upload or a design you build, including 3D prints, custom apparel, gang sheets, and sticker and photo prints.

1. Your file, your choices. The price is set by the file you upload and the options you choose. We make what your order shows. Please check every option before you pay.

2. Our checks are a convenience. Our website checks things like file type, resolution, size and whether a file can be read. These checks are not a proof, a design review or a promise that the result will look or work the way you want. You remain responsible for the content, scale, resolution, spelling and printability of your file.

3. Paying is approving. Instant orders have no proof stage unless the checkout says so. When you tap Agree and pay, you approve for production the file you uploaded and the options listed on your checkout, such as size in inches, side, placement, material, colour and quantity.

4. If a file cannot be made as shown. Sometimes a problem only appears in production. If we find that your file cannot be made as shown, we contact you before going further. You can send a corrected file, accept a change we suggest (at the same price, or a new price you agree), or cancel that item for a full refund.

5. Production can start soon after payment. Instant orders can go into production within minutes of payment. If you need to cancel or change your file, contact us straight away at apply@bookoshin.com or (727) 641-9774 with your order number. If we have not started, we can swap the file (re-priced if the new file changes the price) or cancel under T.20.1. Once production starts, the order is final (T.19), and we can make the new file as a new order.

6. Orders above the limits shown on our website are quoted separately.

7. Previews. Mockups, previews and 3D views on our website are illustrations to help you choose. They are not exact in scale, colour or detail. We make the file and the options listed on your checkout.

8. Warnings. If our website warns you about your file, for example low resolution, small text or thin parts, and you continue, you accept the result that warning describes.

T.7Your files, artwork and content

1. You keep ownership of the files you send us. You give us permission to use, copy and adjust them only to quote, prepare and make your order, make proofs and mockups, keep records, and handle reorders.

2. Your promises. When you send or upload a file, artwork, logo, photo, name or design, you confirm that: a. you own it, or have permission to use it for this order, including under any licence that comes with a downloaded or marketplace file; b. making it does not infringe anyone's copyright, trademark, patent, design or other rights; c. you have the consent of every person whose name, image or likeness appears in it; and d. it is lawful.

3. We may decline or stop work on any file we believe may infringe someone's rights or falls under T.8. If we stop, we refund the part of the order not yet started.

4. Free and marketplace files are made as supplied. We do not repair a file unless repair is quoted.

5. T.25 explains your responsibility if someone makes a claim about content you supplied.

6. Files we create for you are covered by the File and Artwork Licence.

7. We do not guarantee to store your files. Please keep your own copies of everything you send us.

T.8What we will not make

We do not make, and may refuse or cancel orders for:

• firearms, firearm frames or receivers, parts designed to convert, silence or speed up a firearm, or any weapon that is illegal to make or own;
• counterfeit goods, or items that copy someone else's brand without permission;
• content that is unlawful, threatening or harassing, or that sexualises minors;
• anything we reasonably believe is meant for an unlawful purpose.

If we cancel for these reasons before production, we refund. If we find out after work has started, we may keep payment for the work already done.

T.9Proofs and approvals

1. When we send a proof, mockup, sample, first article or order screen, please check it carefully: spelling, names and numbers, sizes, quantities, colours, placement, dimensions and materials.

2. Your approval is final. Once you approve, we make what you approved. Mistakes in what you approved are your responsibility, and correcting them is a new order.

3. Each approval covers its own stage. A design approval covers the look. A sample or first-article approval covers fit and function for the production run.

4. Changes after approval may cost more and move the ready date. We confirm any change in writing before we make it.

5. Proofs show content and placement. Colour on a screen or a digital proof is not an exact match for the finished item (T.14).

6. Approval can be given by signature, by tapping Approve, or in writing from the email or phone number on your order.

T.10Design work and project starts

1. Project start fee. When a project is not priced on our website, or needs design or file work, you can start it by paying the project start fee. The fee shown when you pay is the fee you pay.

2. The start fee covers scoping your project and the first design round. Your order screen shows how many further rounds are included, if any.

3. If you place the order for that project within 30 days of paying, the full fee is credited to that order. The credit applies to that project only. If the order costs less than the fee, we refund the difference, or credit it to a future order if you prefer. After 30 days the fee is no longer credited to an order.

4. If we decline your project, we refund the start fee in full.

5. Once we have delivered the scope or the first design round, the start fee is earned and is not refunded, even if you decide not to go ahead.

6. Design rounds. A round is one set of changes you send together, in one message, which we then apply. Changes sent in separate messages count as separate rounds. Rounds beyond those included are billed at the design rate we confirm in writing before we start. Rush design is available only when we agree in writing.

7. Design fees are earned as the work is done. They are not refunded once work begins, even if you do not go on to production.

8. Some design work may be done by designers working under our direction. We remain responsible for it to you.

9. Unless your order says otherwise, files we design for you come with the Standard licence. Exclusive ownership is a paid option (File and Artwork Licence).

10. New work is not a round. A change to the brief, such as a new concept, product, size, purpose or set of parts, is new work. We quote it before we start.

11. Approving a design. When you approve a design, the design stage is complete. Later changes are new design work.

12. If we do not hear from you. If you do not reply for 30 days, we pause the project. If you do not reply within 60 days of our last message, we close it. Fees already paid are earned, and restarting is a new project.

T.11Ready dates

1. Ready dates are our best estimate when you order. Every date we show, on our website, an order screen, a status page or a message, is an estimate unless it is labelled as a confirmed rush date (T.12).

2. The clock starts when we have everything we need: payment (or an approved account or accepted purchase order), print-ready files, approvals, and any goods you are supplying. Orders and approvals received after our daily cutoff, or on a day we are closed, start the next working day.

3. Dates move when we are waiting on you (files, approvals, answers or payment clearing), when you change the order, and for reasons outside our control (T.27).

4. If your ready date is going to slip, we let you know as soon as we reasonably can, with a new date.

5. A ready date is the day the order is ready to collect, or leaves us for delivery or shipping. Carrier transit time is extra.

6. A late order is not a reason to refuse payment or return it, except as T.11.7, T.12.4 and T.18.6 say.

7. Very late orders. If your order is not ready within 30 days after the estimated ready date on your checkout or order screen, for a reason within our control, you may cancel the items that are not ready by telling us in writing, and we refund what you paid for those items. This does not apply while we are waiting on you (T.11.3) or during events outside our control (T.27).

T.12Rush orders

1. A rush moves your order ahead of other work. We offer it only when the order can be made in one working day, and the checkout or order screen shows the rush date and fee before you accept. If our schedule cannot take a rush you have paid for, we tell you straight away and refund the rush fee.

2. A rush date is confirmed when your checkout or order screen shows it and you pay any rush fee shown. It assumes we receive payment, files and approvals by the time stated. If anything arrives later, the rush date moves by the same number of working days and the fee still applies, unless the new date is no earlier than our standard ready date would have been. Then we refund the rush fee.

3. The rush fee is earned once we start your order. It is not refunded if you change or cancel the order, except as T.12.1, T.12.2 and T.12.4 say.

4. If your order is not ready by a confirmed rush date, for any reason other than a delay on your side (T.12.2), we refund the rush fee, or return an included member rush to your allowance. That is our full responsibility for a late rush.

5. Included member rushes follow the Print Club Terms.

T.13Deadlines and events

1. If your order is for an event or a fixed deadline, tell us the date before you order. Your order screen shows the event date you gave us. We plan to it where we can, but it is for planning, not a guaranteed date.

2. Telling us an event date does not make it a guaranteed date. Only a confirmed rush date is a commitment (T.12).

3. We are not responsible for losses linked to a missed event or deadline, such as event costs, lost sales, or goods bought elsewhere (T.24).

4. Please allow time to check, collect or ship your order. We recommend planning for it to be ready several working days before you need it.

T.14Colour, material and process variation

1. Colour. Screens, proofs, inks, garments, papers and filaments all show colour differently. We match to a close commercial standard, not an exact one, unless a matched colour is quoted in writing.

2. Batches. Garments, papers and filaments vary between dye lots and batches in shade, feel and finish.

3. Placement. Decoration on garments may vary by up to 1/2 inch from the position shown.

4. 3D prints. Layer lines, seams, small support marks, stringing and slight colour variation are normal. Standard tolerance is 0.5 mm or 0.5 percent, whichever is greater, in either direction, unless a tighter tolerance is quoted in writing.

5. Paper and stickers. Trimming may vary by up to 1/16 inch.

6. Variation within these ranges is normal and is not a defect.

7. End use. We make items to your specification. Unless we agree a specification in writing, items are not designed, tested or certified for structural, load-bearing, medical, food-contact, child-safety, automotive, aerospace, marine or other safety-critical use. You are responsible for checking that an item is fit for your purpose before you use it. Strength, heat, UV and chemical resistance vary and are not guaranteed.

8. Care. Follow the care instructions for decorated items. Damage from washing, drying, ironing or re-pressing outside those instructions is not a defect.

9. Reorders. We make a reorder to the approved specification, not to match earlier items exactly. Batch and dye-lot differences (T.14.2) apply.

T.16Bulk, minimums and wholesale

1. Some products have a minimum order, shown on the product or the quote. If you order fewer, the price for the minimum quantity applies.

2. Quantity and wholesale prices apply as shown on your checkout or quote, for that quantity and specification. They do not carry over to later orders. Reorders are priced when you place them.

3. If you buy to resell, send us your resale certificate before you pay.

4. Overs and unders. On runs of 50 pieces or more, we may deliver up to 3 percent more or fewer than ordered. Extra pieces are free. For short pieces within that allowance, we refund their unit price, or credit it if you prefer.

5. We may deliver large orders in parts. Each part is covered by these terms, and a problem with one part does not affect the rest.

6. Samples and first articles are available at the price quoted. The production run follows the approved sample (T.9).

7. Runs above our instant limits, repeat programmes and fixed-price agreements are quoted and agreed in writing.

T.17Pickup and storage

1. We tell you by text or email when your order is ready. Pickup is at our Decatur, Georgia location during the hours we give you.

2. Please collect within 14 days of our ready notice. We release orders to the name on the order, and we may ask for the order number or ID.

3. Please check your order when you collect it. We ask whoever collects it to confirm collection, on our screen or on paper, and we record the date, the time and who collected. Risk of loss passes to you on collection.

4. After 14 days we may charge storage at the daily rate shown on your checkout or order screen. Any balance stays due.

5. Unclaimed orders. If an order is not collected within 60 days of our ready notice, we send a final notice to the email and phone on your order, giving a date at least 14 days later. If the order is still not collected by that date, we may treat it as abandoned. We may then sell, recycle, donate or dispose of it, and keep any sale proceeds toward what you owe. Payments already made are not refunded, and any unpaid balance and storage charges stay due.

6. Goods you supplied follow the same rule.

T.18Delivery and shipping

1. Delivery and shipping are paid services. The fee is shown on your checkout or order screen.

2. Please give us a correct, complete address and a working phone number. A second delivery after a missed delivery or a wrong address may be charged.

3. Local delivery. Someone should be there to receive the order. If you ask us to leave it unattended, it is at your risk once left. We may photograph a delivery as proof that it was made. Risk passes to you on delivery.

4. Shipping. We send shipped orders with tracking. Risk of loss passes to you when we hand the order to the carrier. Carrier delivery times are the carrier's estimates. If a shipment arrives damaged or does not arrive, tell us within 7 days and we will help you claim from the carrier.

5. Outside the United States, you pay any duties, taxes and customs fees.

6. Late orders that we ship. If we cannot ship an order placed online, by phone or by mail by the date we gave you (or within 30 days of receiving your completed order and payment, if we gave no date), we tell you before that date, with a new date and your choice: accept the new date, or cancel the items not yet shipped for a full refund. If you do not reply and the new date is no more than 30 days later, we treat that as accepting it. For a longer delay we need your agreement, or we cancel and refund. Refunds are made within 7 working days, or within one billing cycle for card payments. This applies even after production has started.

T.20Cancellations

1. Before production starts, you can cancel by telling us in writing. We refund what you paid, less a cancellation fee of 10 percent of the order total, which covers the schedule time we held for you and the payment costs we cannot recover.

2. Project start fees follow T.10, and Print Club follows the Print Club Terms.

3. We may cancel or pause an order if we cannot make it as described, if payment fails or is disputed, if T.8 applies, if you do not give us what we need to continue within 60 days, or if anyone on your side abuses or threatens our team. If we cancel for a reason that is not your fault, we refund what you paid for the work not yet done. If we cancel because you broke these terms, we may keep payment for work already done.

4. If you ask us to stop after production starts, we decide, using our professional judgement, whether to finish the order or stop it. If we finish, the full price is due. If we stop, the full price is due less the costs we save by stopping. We apply what you have already paid, including any deposit, to that amount, refund anything above it, and invoice any balance.

5. Orders placed away from our shop. If you order at an event or market, or at your home or workplace, and the law gives you 3 business days to cancel, we give you a cancellation form with your order screen and start production only after that period ends.

T.22Payment disputes

1. If you have a problem with an order, please contact us first. It is the fastest way to solve it.

2. If you dispute a payment with your bank or card provider, we may share your order record with them, including the checkout or order screen you accepted, your approvals and signature, and our messages with you.

3. While a dispute is open, we may pause work on that order, and require payment before we start any other order on your account.

4. If you dispute a payment for an order we made and handed over as agreed, the amount is still owed. We may collect it, including through the Magistrate Court, and we may decline future orders until it is paid.

5. If a dispute is decided in our favour or you withdraw it, you agree to repay the dispute fee our payment processor charged us, where the law allows.

T.26Changes to our shop, equipment and materials

1. We keep improving how we work. We may change machines, processes, materials, suppliers and production partners, and may have some work made by trusted partners, as long as the result meets the specification on your order.

2. If a material, blank or product you chose becomes unavailable, we may wait for it to come back in stock, and your ready date moves by the wait. Or we may substitute an equivalent of the same or better quality that does not materially change the look, fit or function. If the change would be noticeable, for example a different garment brand or shade, we ask you first. If you do not reply within 2 working days, we keep waiting for the original. If you decline the change, we cancel and refund the affected items.

3. We may change, add or stop offering products, materials, sizes, services and plans at any time. This never affects an order you have already accepted.

4. Within your approved specification, our team decides production methods, scheduling and colour matching using professional judgement.

T.27Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, such as power or internet outages, failures of software, hosting or payment services we rely on, sudden equipment breakdown, supplier or carrier delays or shortages, fire, flood, severe weather, illness, public health orders, government action or labour disputes. We will tell you, give you a new date, and resume as soon as we can. If the delay lasts more than 30 days, either of us may cancel the affected items not yet started, and we refund what you paid for them.

T.28Accounts, memberships, credit and organisations

1. Accounts, store credit and net accounts: Accounts, Credit and Net Terms.

2. Print Club memberships and rewards: Print Club Terms.

3. Government agencies, schools and organisations ordering on a purchase order or contract: Government and Organisation Buyers Addendum.

4. Files we design and files from our library: File and Artwork Licence.

T.29Privacy, messages and showing our work

1. Our Privacy Policy explains what we collect and why.

2. We contact you about your order by text and email at the details you give us, as our Privacy Policy explains (PR.8). These messages are part of the service. We may also text or email you about reorders and memberships. If you reply STOP to our texts, we stop texting that number and send order updates by email instead.

3. Order screens and status pages use private links. Anyone who has the link can see that order, so please do not share it.

4. Showing our work. We may photograph finished work and show it in our portfolio and marketing, without your name or contact details, unless you tell us in writing before production that you would rather we did not. We never show the following without written permission: work that shows a person's face, name or likeness; work made for or showing a child; work bearing an organisation's logo in a way that suggests it endorses us; work for government buyers; and work under a confidentiality agreement.

T.30Electronic records and signatures

1. You agree that we may give you our terms, order screens, receipts, warranty, notices and other records about your orders, account and membership electronically, and that you may sign electronically. Your electronic acceptance (tapping an Agree button, ticking a box, or drawing your signature) has the same legal effect as a handwritten signature under the federal ESIGN Act and the Georgia Uniform Electronic Transactions Act.

2. We keep a record of what you agreed to: the terms version, the order or plan details, the time, and technical details such as IP address and browser. For signed orders we also keep your typed name and drawn signature.

3. You can ask for a paper copy of any of these records at no charge. Contact apply@bookoshin.com or (727) 641-9774.

4. You can withdraw this consent at any time by telling us in writing. There is no fee. We then send records for your open orders on paper, and we take future orders on a paper order form. Withdrawing consent does not cancel or change an order you have already accepted.

5. Please keep your email address and phone number up to date in your account, or tell us when they change.

6. To open and keep these records you need a device with a current web browser and a way to save or print a PDF. By signing or tapping Agree, you confirm that you can open and save them. If our requirements change in a way that could stop you opening or keeping them, we will tell you first.

7. We send order screen links only to the email address or phone number on your order. An order screen signed through that link is treated as signed by you or by someone you authorised. If you did not sign it, tell us straight away. If production has not started, we cancel it and refund in full.

T.31Disputes and Georgia law

1. Talk to us first. If you have a dispute with us, send it in writing to apply@bookoshin.com with your order number. We will try to resolve it within 30 days. Please give us that chance before starting a court case.

2. Georgia law governs these terms and every order, without regard to conflict-of-law rules.

3. Court cases about these terms or an order will be brought in the state or federal courts serving DeKalb County, Georgia, except that if you live in Georgia and we bring a claim against you, we bring it in the county where you live, as Georgia law requires. Either of us may bring a claim that qualifies in Magistrate Court (small claims).

4. If you are a consumer, nothing in this section removes a right the law gives you that cannot be removed by agreement.

T.32Changes to these terms

1. We may update these terms. Each version is dated.

2. The version you accepted applies to that order. A new version applies only to orders you accept after it is published. Print Club changes follow PC.9, and account terms follow AC.6.

3. We keep every version and a record of which version each customer accepted.

T.33General

1. If a court finds any part of these terms unenforceable, the rest still applies, and that part applies as far as the law allows.

2. If we do not enforce a term straight away, we can still enforce it later.

3. You may not transfer an order or these terms to anyone else without our written consent. We may transfer them, with notice to you, to any business that takes over OSHiN, including a company formed to run OSHiN.

4. Notices to you go to the email or phone on your order or account. Notices to us go to apply@bookoshin.com.

5. We may give you these terms in Spanish as well. The Spanish version says the same thing as the English version. If the two ever differ, the English version applies.

6. Terms that by their nature should continue after an order is finished (payment, files, indemnity, limits on responsibility, disputes) continue to apply.

7. Headings are for convenience only.

T.34Contact

OSHiN, Decatur, Georgia, USA. apply@bookoshin.com · (727) 641-9774.