Accounts, Credit and Net Terms

AC.1Opening an account

1. You must be at least 18 and give accurate details, and keep them up to date.

2. An account is for one person. For an organisation, each person uses their own sign-in.

3. You do not need an account to order. Some features, such as member price, saved parts and rewards, need one.

AC.2Signing in and security

1. We sign you in with a one-time code sent to your email. Keep your email account secure.

2. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.

AC.3Suspending or closing an account

1. You can close your account at any time by asking us.

2. We may refuse, suspend or close an account for false details, fraud, abuse or threats toward our team, disputing payments for orders received as agreed, or a breach of our terms.

3. When an account closes, open orders continue under their terms, points and promotional credit end (PC.11), and credit for money you paid (AC.4.2a) is refunded, less any amount you owe us.

AC.4Store credit

1. When we give you a credit, we confirm its amount, and any end date, to you in writing, and our team takes it off a future order screen for you. Credits cannot be used at our online checkout.

2. There are two kinds: a. Credit for money you paid, such as an overpayment, the unused part of a start fee, or a credit you chose instead of a reprint or refund. It does not expire. You can ask us at any time to refund it to the way you paid. If we cannot reach you and the law requires it, we report it as unclaimed property. b. Promotional credit, such as a reward, a goodwill credit or a promotion. It lasts until the date shown on it, or 12 months from the date it is issued if no date is shown.

3. Promotional credit cannot be exchanged for cash, transferred to another account, or used for Print Club fees.

4. Credit from an order that is later refunded or charged back is removed.

5. We may remind you before a promotional credit ends, but it ends whether or not we remind you.

AC.5Net accounts

1. We may agree to invoice an approved business or organisation and let it pay after the order is ready, for business and organisational purchases only, never for personal, family or household use. We do this only in a signed written agreement that states the credit limit, the payment terms and who may order, and our Net Account Terms then apply. Until we sign one with you, every order is paid as T.5 of the Terms of Service says.

2. If we decline a request for a net account, we tell you. You can ask us in writing, within 60 days, for the reasons, and we will reply in writing within 30 days of your request.

AC.6Changes to these terms

We may change these terms by email to the address on your account at least 30 days before the change applies. A change never shortens the life of credit already issued, and never affects an order already accepted.